Cover Image

QR Code

Magnetic service : the secrets of creating passionately devoted customers.

Bibliographic Details
Main Author:	Bell
Other Authors:	Bell,
Format:	Book
Published:	San Francisco: Berrett-Koehler Publishers, 2003.
Subjects:	Customer services Customer satisfaction

Similar Items

The Apple experience : the secrets of delivering insanely great customer service.
by: Gallo
Published: (2012)

Secret service hidden systems that deliver unforgettable customer service /
by: DiJulius, John R., 1964-
Published: (2003)

One size fits one : building relationships one customer and one employee at a time.
by: Heil
Published: (1999)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
by: Inghilleri, Leonardo.
Published: (2010)

Service excellence : creating customer experiences that build relationships /
by: Bolton, Ruth N.
Published: (2016)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn.
Published: (2013)

What's the secret? to providing a world-class customer experience /
by: DiJulius, John R., 1964-
Published: (2008)

Customers as partners : building relationships that last.
by: Bell
Published: (1996)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
by: Price, Bill, 1950-, et al.
Published: (2015)

Managing the customer experience : a measurement-based approach /
by: Wilburn, Morris, 1953-
Published: (2006)

Service quality research perspectives /
by: Schneider, Benjamin, 1938-
Published: (2004)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
by: Hayes, Bob E., 1963-
Published: (2009)

Measuring customer satisfaction
by: Gerson, Richard F.
Published: (1993)

Service quality measurement issues and perspectives /
Published: (2013)

Build for change : revolutionizing customer engagement through continuous digital innovation /
by: Trefler, Alan,
Published: (2014)

Customer-centered telecommunications services marketing
by: Strouse, Karen G.
Published: (2004)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
by: Allen, Danica R., 1959-
Published: (2004)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.,
Published: (2009)

Customer services training 101 : quick and easy technique that get great results.
by: Evension, Renee
Published: (2011)

CUSTOMER SATISFACTION AT SWISS-BELRESIDENCES KALIBATA JAKARTA
by: Leonandri, Dino, et al.
Published: (2020)

Influence of Service Quality on Muslim Customers’ Satisfaction towards Islamic Banking: A Study on Malaysian Islamic Banks
by: Uddin, Bashir, et al.
Published: (2017)

Customer satisfaction practical tools for building important relationships /
by: Scott, Dru.
Published: (2000)

Sharia Hotel Concept and Customer Value Effect on Customer Satisfaction
by: Alandri, Sheila Khairana, et al.
Published: (2019)

Customer value management : some reflections and future trends /
by: Verhoef, Peter C.,
Published: (2012)

Eservice Quality For Customer Satisfaction Measurement: A Case Study On Islami Bank Bangladesh Ltd.
by: Shahabuddin , A. M.
Published: (2014)

ANTESEDEN DAN LUARAN DARI KEPUASAN PELANGGAN
by: Susilowati, Luky
Published: (2017)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
by: Bello, Olayiwola,
Published: (2013)

Chief customer officer : getting past lip service to passionate action.
by: Bliss
Published: (2006)

Influence of HEDPERF and Student Satisfaction against Perceived Service Value and Implications in Institutional Image
by: Yusuf, Mr
Published: (2017)

Competing in a service economy : how to create a competitive advantage through service development and innovation.
by: Gustafsson
Published: (2003)

Information masters : secrets of the customer race.
by: McKean
Published: (1999)

A Comparative Analysis of Customers’ Satisfaction of Telecommunications Industries: A Reference from Bangladesh
by: Ahsan , Mohammad Kamrul
Published: (2017)

Customer value starvation can kill : prevention and cure /
by: Mahajan, Gautam,, et al.
Published: (2021)

THINKING IN SERVICES : Encoding and Expressing Strategy Through Design.
by: Iqbal, Majid
Published: (2018)

Creating customer delight : the how and why of CRM.
by: Seth
Published: (2005)

Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenloyalitat /
by: Gerdes, Sina,
Published: (2016)

Product support services and training.
by: Hill
Published: (1993)

Service marketing : people,technology,strategy.
by: Lovelock
Published: (2007)

Performance of Water Utilities in Africa
by: van den Berg, Caroline, et al.
Published: (2017)

How Can We Measure Progress on Social Justice in Health Care? : The Case of Egypt
by: Pande, Aaka, et al.
Published: (2017)