CUSTOMER SATISFACTION AT SWISS-BELRESIDENCES KALIBATA JAKARTA
The competition between one hotel and another has made each hotel strategize to keep their customers. It also happens in the Swiss-Belresidences Hotel Kalibata Jakarta. Among several factors influencing customer loyalty is the quality of service and product quality. This research intends to find out...
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| Format: | PDF Document |
| Language: | eng |
| Published: |
Fakultas Ekonomi, Universitas Bangka Belitung
2020
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| Online Access: | https://ojs.ijbe-research.com/index.php/IJBE/article/view/284 |