Cover Image

QR Code

QUIS 9 symposium service excellence in management /

Bibliographic Details
Corporate Author:	ProQuest (Firm)
Other Authors:	Evardsson, Bo., Gustafsson, Anders.
Format:	Electronic eBook
Language:	English
Published:	Bradford, England : Emerald Group Publishing, c2005.
Series:	Managing service quality an international journal ; v.15, no. 2
Subjects:	Customer services > Management. Service industries. Electronic books.
Online Access:	Click to View

Similar Items

QUIS 9
Published: (2005)

Client service excellence : the 10 commandments /
by: O'Sullivan, Larry,
Published: (2010)

Enhancing customer experience in the service industry : a global perspective /
Published: (2015)

Achieving customer experience excellence through a quality management system /
by: Jarvis, Alka,, et al.
Published: (2016)

What great service leaders know and do : creating breakthroughs in service firm /
by: Heskett, James L.,, et al.
Published: (2015)

Surprise! : The secret to customer loyalty in the service sector /
by: Magnini, Vincent P.,
Published: (2015)

Service excellence : creating customer experiences that build relationships /
by: Bolton, Ruth N.
Published: (2016)

Selected papers from QUIS 10 Conference 2007
Published: (2008)

Profiting from services and solutions : what product-centric firms need to know /
by: Zeithaml, Valarie A.,, et al.
Published: (2014)

Measuring customer service effectiveness /
by: Cook, Sarah, 1955-
Published: (2016)

Effective client management in professional services : how to build successful client relationships /
by: Berkovi, Jack,
Published: (2014)

An introduction to service design : designing the Invisible /
by: Penin, Lara,
Published: (2018)

Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Published: (2015)

Involving customers in new service development
Published: (2006)

America's service meltdown restoring service excellence in the age of the customer /
by: Pupo, Raul.
Published: (2010)

Innovation and quality improvement in service organizations
Published: (2002)

Managing quality customer service a practical guide for establishing a service operation /
by: Martin, William B.
Published: (1989)

Service quality measurement issues and perspectives /
Published: (2013)

What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
by: Gallagher, Richard S.
Published: (2008)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

Service leadership the quest for competitive advantage /
by: Gronfeldt, Svafa.
Published: (2006)

The V-Modle of service quality : an exploration of African customer service delivery metrics /
by: Whyte, Grafton,
Published: (2018)

Quality of experience engineering for customer added value services : from evaluation to monitoring /
Published: (2014)

Service quality research perspectives /
by: Schneider, Benjamin, 1938-
Published: (2004)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn.
Published: (2013)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
by: Allen, Danica R., 1959-
Published: (2004)

The Nordstrom way to customer experience excellence : creating a values-driven service culture /
by: Spector, Robert, 1947-, et al.
Published: (2017)

Supply chain performance and evaluation models /
by: Estampe, Dominique,
Published: (2014)

Strategic customer management strategizing the sales organization /
by: Piercy, Nigel.
Published: (2009)

L'analisi dell'innovazione nei servizi professionali /
by: Tomo, Andrea,
Published: (2016)

Customer service management training 101 quick and easy techniques that get great results /
by: Evenson, Renee, 1951-
Published: (2012)

Service recovery and service continuity
Published: (2005)

Relationship marketing in professional services a study of agency-client dynamics in the advertising sector /
by: Halinen, Aino, 1961-
Published: (1997)

Designing service processes to unlock value /
by: Field, Joy M.,
Published: (2017)

Beyond customer service, revised
by: Gerson, Richard F.
Published: (1998)

Value proposition design : how to create products and services customers want : get started with; /
by: Osterwalder, Alex,
Published: (2014)

Managing knock your socks off service
by: Bell, Chip R.
Published: (2007)

Secret service hidden systems that deliver unforgettable customer service /
by: DiJulius, John R., 1964-
Published: (2003)

New service paradigms AMA SERVSIG Conference 2003 /
Published: (2004)

Service design for business : a practical guide to optimizing the customer experience /
by: Reason, Ben, 1972-, et al.
Published: (2016)