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|a HF5415.5
|b .Q857 2005
|
| 245 |
0 |
0 |
|a QUIS 9 symposium
|h [electronic resource] :
|b service excellence in management /
|c guest editors: Professor Anders Gustafsson and Professor Bo Evardsson.
|
| 260 |
|
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|a Bradford, England :
|b Emerald Group Publishing,
|c c2005.
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| 300 |
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|a 91 p.
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| 490 |
0 |
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|a Managing service quality an international journal ;
|v v.15, no. 2
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| 533 |
|
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
|
0 |
|a Customer services
|x Management.
|
| 650 |
|
0 |
|a Service industries.
|
| 655 |
|
4 |
|a Electronic books.
|
| 700 |
1 |
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|a Evardsson, Bo.
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| 700 |
1 |
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|a Gustafsson, Anders.
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| 710 |
2 |
|
|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=233865
|z Click to View
|
