Holdings: Measuring customer service effectiveness /

Bibliographic Details
Main Author:	Cook, Sarah, 1955- (Author)
Format:	eBook
Language:	English
Published:	London, [England] ; New York, New York : Routledge, 2016.
Subjects:	Customer services > Quality control. Customer services > Evaluation. Customer services > Management. Electronic books.
Online Access:	Click to View

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