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Delivering knock your socks off service

Bibliographic Details
Main Author:	Zemke, Ron.
Corporate Author:	ProQuest (Firm)
Format:	Electronic eBook
Language:	English
Published:	New York : London : AMACOM ; McGraw-Hill, 2003.
Edition:	3rd ed.
Series:	Performance research associates.
Subjects:	Customer services. Marketing. Electronic books.
Online Access:	Click to View

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