Zemke, R. (2003). Delivering knock your socks off service (3rd ed.). New York : London: AMACOM ; McGraw-Hill.
Chicago Style CitationZemke, Ron. Delivering Knock Your Socks Off Service. 3rd ed. New York : London: AMACOM ; McGraw-Hill, 2003.
MLA CitationZemke, Ron. Delivering Knock Your Socks Off Service. 3rd ed. New York : London: AMACOM ; McGraw-Hill, 2003.
Warning: These citations may not always be 100% accurate.