Delivering knock your socks off service - Zemke, Ron.; ProQuest (Firm) (New York : AMACOM ; London : McGraw-Hill, 2003)
Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Customer services; Marketing; Electronic books