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|a 658.812
|2 21
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| 100 |
1 |
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|a Zemke, Ron.
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| 245 |
1 |
0 |
|a Delivering knock your socks off service
|h [electronic resource] /
|c Ron Zemke.
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| 250 |
|
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|a 3rd ed.
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| 260 |
|
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|a New York :
|b AMACOM ;
|a London :
|b McGraw-Hill,
|c 2003.
|
| 300 |
|
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|a 178 p.
|
| 490 |
1 |
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|a Performance research associates
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| 500 |
|
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|a Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998.
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| 533 |
|
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
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0 |
|a Customer services.
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| 650 |
|
0 |
|a Marketing.
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| 655 |
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4 |
|a Electronic books.
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| 710 |
2 |
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|a ProQuest (Firm)
|
| 830 |
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0 |
|a Performance research associates.
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=228363
|z Click to View
|
