Cover Image

QR Code

Measuring customer service effectiveness /

Bibliographic Details
Main Author:	Cook, Sarah, 1955- (Author)
Format:	eBook
Language:	English
Published:	London, [England] ; New York, New York : Routledge, 2016.
Subjects:	Customer services > Quality control. Customer services > Evaluation. Customer services > Management. Electronic books.
Online Access:	Click to View

Similar Items

Service quality measurement issues and perspectives /
Published: (2013)

Quality of experience engineering for customer added value services : from evaluation to monitoring /
Published: (2014)

Measuring customer satisfaction
by: Gerson, Richard F.
Published: (1993)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
by: Allen, Danica R., 1959-
Published: (2004)

Innovation and quality improvement in service organizations
Published: (2002)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn.
Published: (2013)

Service quality research perspectives /
by: Schneider, Benjamin, 1938-
Published: (2004)

Achieving customer experience excellence through a quality management system /
by: Jarvis, Alka,, et al.
Published: (2016)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

Managing quality customer service a practical guide for establishing a service operation /
by: Martin, William B.
Published: (1989)

Value proposition design : how to create products and services customers want : get started with; /
by: Osterwalder, Alex,
Published: (2014)

Beyond customer service, revised
by: Gerson, Richard F.
Published: (1998)

Service quality an Emerald guide.
Published: (2003)

Enhancing customer experience in the service industry : a global perspective /
Published: (2015)

Customer service training 101 quick and easy techniques that get great results /
by: Evenson, Renee, 1951-
Published: (2005)

Relationship marketing theory and practice /
Published: (1996)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
by: Lowenstein, Michael W., 1942-
Published: (2011)

Customer winback how to recapture lost customers and keep them loyal /
by: Griffin, Jill.
Published: (2001)

Strategic customer management strategizing the sales organization /
by: Piercy, Nigel.
Published: (2009)

The Janus face of customer service /
Published: (2020)

Managing the customer experience : a measurement-based approach /
by: Wilburn, Morris, 1953-
Published: (2006)

Service excellence : creating customer experiences that build relationships /
by: Bolton, Ruth N.
Published: (2016)

The V-Modle of service quality : an exploration of African customer service delivery metrics /
by: Whyte, Grafton,
Published: (2018)

Surprise! : The secret to customer loyalty in the service sector /
by: Magnini, Vincent P.,
Published: (2015)

Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Published: (2015)

Superior customer value : strategies for winning and retaining customers /
by: Weinstein, Art,
Published: (2012)

Practical insights on customer service an African perspective /
by: Chinunda, Emmanuel Danstan.
Published: (2011)

Branded customer service the new competitive edge /
by: Barlow, Janelle, 1943-
Published: (2006)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
by: Price, Bill, 1950-, et al.
Published: (2015)

Involving customers in new service development
Published: (2006)

Customer service management training 101 quick and easy techniques that get great results /
by: Evenson, Renee, 1951-
Published: (2012)

What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
by: Gallagher, Richard S.
Published: (2008)

Service leadership the quest for competitive advantage /
by: Gronfeldt, Svafa.
Published: (2006)

Secret service hidden systems that deliver unforgettable customer service /
by: DiJulius, John R., 1964-
Published: (2003)

Service design for business : a practical guide to optimizing the customer experience /
by: Reason, Ben, 1972-, et al.
Published: (2016)

Client service excellence : the 10 commandments /
by: O'Sullivan, Larry,
Published: (2010)

The ultimate online customer service guide how to connect with your customers to sell more! /
by: Collier, Marsha.
Published: (2011)

Customer obsessed : a whole company approach to delivering exceptional customer experiences /
by: Berridge, Eric,
Published: (2016)

Service recovery and service continuity
Published: (2005)

Customer satisfaction : experiences in healthcare sector /
by: Hartini Ahmad,, et al.
Published: (2014)