Measuring customer service effectiveness - Cook, Sarah, 1955- (London, [England] ; New York, New York : Routledge, 2016)
Includes bibliographical references and index.
Description based on print version record.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Customer services -- Quality control; Customer services -- Evaluation; Customer services -- Management; Electronic books