APA Citation

Cook, S. (2016). Measuring customer service effectiveness. London, [England] ; New York, New York: Routledge.

Chicago Style Citation

Cook, Sarah. Measuring Customer Service Effectiveness. London, [England] ; New York, New York: Routledge, 2016.

MLA Citation

Cook, Sarah. Measuring Customer Service Effectiveness. London, [England] ; New York, New York: Routledge, 2016.

Warning: These citations may not always be 100% accurate.