Cover Image

QR Code

Call center performance enhancement using simulation and modeling

Bibliographic Details
Main Author:	Anton, Jon.
Corporate Author:	ProQuest (Firm)
Other Authors:	Bapat, Vivek, 1967-, Hall, Bill, 1944-
Format:	Electronic eBook
Language:	English
Published:	West Lafayette, Ind. : Ichor Business Books, c1999.
Series:	Customer access management.
Subjects:	Call centers. Electronic books.
Online Access:	Click to View

Similar Items

Cases in call center management great ideas (th)at work /
by: Feinberg, Richard, 1950-
Published: (2005)

The real-time contact center
by: Fluss, Donna.
Published: (2005)

Working the phones : control and resistance in call centres /
by: Woodcock, Jamie,
Published: (2017)

Smiling down the line : info-service work in the global economy /
by: Russell, Bob,
Published: (2009)

Callcenter aus der Perspektive des Datenschutzes Rechtlicher Rahmen und Gestaltungsvorschlage fur ein auto matisiertes Gesprachsmanagement-System /
by: Hoss, Dennis.
Published: (2012)

Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
by: Gungor, Huseyin.
Published: (2007)

Call center benchmarking how good is "good enough" /
by: Anton, Jon.
Published: (2000)

Wake up your call center how to be a better call center agent /
by: D'Ausilio, Rosanne, 1941-
Published: (2005)

Answer the call : virtual migration in Indian call centers /
by: Carrillo Rowe, Aimee.
Published: (2013)

Congo Call Center : Business Amid Fragility
by: Pace, Jordan
Published: (2018)

A nation on the line : call center as postcolonial predicaments in the Philippines /
by: Padios, Jan M.,
Published: (2018)

Outsourcing and service work in the new economy the case of call centres in Mexico City /
by: Alvarez-Galvan, Jose-Luis.
Published: (2012)

Working the night shift women in India's call center industry /
by: Patel, Reena, 1970-
Published: (2010)

Collecting High Frequency Panel Data in Africa Using Mobile Phone Interviews
by: Croke, Kevin, et al.
Published: (2012)

Geac System21 commerce.connect implementation on the IBM eserver iSeries server /
Published: (2002)

Collecting High-Frequency Data Using Mobile Phones : Do Timely Data Lead to Accountability?
by: Croke, Kevin, et al.
Published: (2014)

Disintegrating democracy at work labor unions and the future of good jobs in the service economy /
by: Doellgast, Virginia Lee, 1976-
Published: (2012)

Adaptive Experiments for Policy Choice : Phone Calls for Home Reading in Kenya
by: Esposito, Bruno, et al.
Published: (2022)

African Home-Grown Innovations Take Off
by: Broadman, Harry G.
Published: (2018)

Phone clones authenticity work in the transnational service economy /
by: Mirchandani, Kiran, 1968-
Published: (2012)

Biological resource centers knowledge hubs for the life sciences /
by: Stern, Scott, 1969-
Published: (2004)

Lao PDR Health Center Workforce Survey : Findings from a Nationally-Representative Health Center and Health Center Worker Survey
by: World Bank Group
Published: (2016)

Greening the data center opportunities for improving data center energy efficiency /
by: Spafford, George.
Published: (2009)

Estimating Poverty Using Cell Phone Data : Evidence from Guatemala
by: Hernandez, Marco, et al.
Published: (2017)

A Model for Calculating Interconnection Costs in Telecommunications
by: Um, Paul Noumba, et al.
Published: (2013)

Bringing Cellular Phone Service to Rural Areas : Grameen Telecom and Village Pay Phones in Bangladesh
by: Lawson, Cina, et al.
Published: (2012)

Paying Primary Health Care Centers for Performance in Rwanda
by: Basinga, Paulin, et al.
Published: (2014)

Modelling and Simulation.
by: Petrone, Giuseppe.
Published: (2008)

The Emerging Global Landscape of Mobile Microinsurance
by: Tellez, Camilo, et al.
Published: (2014)

The Global Opportunity in IT-Based Services : Assessing and Enhancing Country Competitiveness
by: Sudan, Randeep, et al.
Published: (2012)

Franchising Telecom Service Shops : Meeting Demand from Nonsubscribers in Indonesia
by: Pradhan, Rajesh, et al.
Published: (2012)

The Container Port Performance Index 2021 : A Comparable Assessment of Container Port Performance
by: World Bank
Published: (2022)

Building An ex-ante Simulation Model for Estimating the Capacity Impact, Benefit Incidence, and Cost Effectiveness of Child Care Subsidies in Turkey
by: Aran, Meltem A., et al.
Published: (2019)

Malawi : Can Steps to Improve Child Centers Help Boost Child Development?
by: World Bank
Published: (2017)

Telecommunications Challenges in Developing Countries : Asymmetric Interconnection Charges for Rural Areas
by: Dymond, Andrew
Published: (2013)

Building an Ex Ante Simulation Model for Estimating the Capacity Impact, Benefit Incidence, and Cost Effectiveness of Child Care Subsidies : An Application Using Provider-Level Data from Turkey
by: Aran, Meltem A., et al.
Published: (2017)

The Importance of Private Sector Development in Conflict-Affected Countries
by: Bold, Chris
Published: (2012)

Models, simulations, and the reduction of complexity /
Published: (2013)

From Models to Simulations.
by: Varenne, Franck.
Published: (2018)

Modeling and simulation of logistics flows.
by: Reveillac, Jean-Michel,
Published: (2017)