Call center performance enhancement using simulation and modeling - Anton, Jon.; Bapat, Vivek, 1967-; Hall, Bill, 1944-; ProQuest (Firm) (West Lafayette, Ind. : Ichor Business Books, 1999)
Includes bibliographical references and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Call centers; Electronic books