APA Citation

Anton, J., Bapat, V., & Hall, B. (1999). Call center performance enhancement using simulation and modeling. West Lafayette, Ind.: Ichor Business Books.

Chicago Style Citation

Anton, Jon., Vivek Bapat, and Bill Hall. Call Center Performance Enhancement Using Simulation and Modeling. West Lafayette, Ind.: Ichor Business Books, 1999.

MLA Citation

Anton, Jon., Vivek Bapat, and Bill Hall. Call Center Performance Enhancement Using Simulation and Modeling. West Lafayette, Ind.: Ichor Business Books, 1999.

Warning: These citations may not always be 100% accurate.