Holdings: The real-time contact center

Bibliographic Details
Main Author:	Fluss, Donna.
Corporate Author:	ProQuest (Firm)
Format:	Electronic eBook
Language:	English
Published:	New York, NY : AMACOM Books, c2005.
Edition:	1st ed.
Subjects:	Call centers > Management. Call centers > Computer network resources. Customer services > Management. Electronic books.
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