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What great service leaders know and do : creating breakthroughs in service firm /

Bibliographic Details
Main Authors:	Heskett, James L., (Author), Sasser, W. Earl, (Author), Schlesinger, Leonard A., (Author)
Format:	eBook
Language:	English
Published:	Oakland, California : Berrett-Koehler Publishers, Inc., 2015.
Subjects:	Customer services. Service industries > Management. Electronic books.
Online Access:	Click to View

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