Heskett, J. L., Sasser, W. E., & Schlesinger, L. A. (2015). What great service leaders know and do: Creating breakthroughs in service firm. Oakland, California: Berrett-Koehler Publishers, Inc..
Chicago Style CitationHeskett, James L.,, W. Earl Sasser, and Leonard A. Schlesinger. What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firm. Oakland, California: Berrett-Koehler Publishers, Inc., 2015.
MLA CitationHeskett, James L.,, W. Earl Sasser, and Leonard A. Schlesinger. What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firm. Oakland, California: Berrett-Koehler Publishers, Inc., 2015.
Warning: These citations may not always be 100% accurate.