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Service recovery and service continuity

Bibliographic Details
Corporate Author:	ProQuest (Firm)
Other Authors:	Baron, Steve., Elliott, Dominic., Harris, Kim.
Format:	Electronic eBook
Language:	English
Published:	Bradford, England : Emerald Group Publishing, c2005.
Series:	Journal of services marketing ; v.19, no. 5
Subjects:	Customer relations. Customer services. Electronic books.
Online Access:	Click to View

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