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4 |
|a HF5415.5
|b .S478 2005
|
| 245 |
0 |
0 |
|a Service recovery and service continuity
|h [electronic resource] /
|c guest editors Steve Baron, Kim Harris and Dominic Elliott.
|
| 260 |
|
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|a Bradford, England :
|b Emerald Group Publishing,
|c c2005.
|
| 300 |
|
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|a 100 p.
|
| 490 |
0 |
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|a Journal of services marketing ;
|v v.19, no. 5
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| 533 |
|
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
|
0 |
|a Customer relations.
|
| 650 |
|
0 |
|a Customer services.
|
| 655 |
|
4 |
|a Electronic books.
|
| 700 |
1 |
|
|a Baron, Steve.
|
| 700 |
1 |
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|a Elliott, Dominic.
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| 700 |
1 |
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|a Harris, Kim.
|
| 710 |
2 |
|
|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=254020
|z Click to View
|
