APA Citation

ProQuest (Firm), Baron, S., Elliott, D., & Harris, K. (2005). Service recovery and service continuity. Bradford, England: Emerald Group Publishing.

Chicago Style Citation

ProQuest (Firm), Steve Baron, Dominic Elliott, and Kim Harris. Service Recovery and Service Continuity. Bradford, England: Emerald Group Publishing, 2005.

MLA Citation

ProQuest (Firm), Steve Baron, Dominic Elliott, and Kim Harris. Service Recovery and Service Continuity. Bradford, England: Emerald Group Publishing, 2005.

Warning: These citations may not always be 100% accurate.