Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Other Authors: | Polese, Francesco, (Editor), Mele, Cristina, (Editor), Gummesson, Evert, (Editor) |
---|---|
Format: | eBook |
Language: | English |
Published: |
[Bradford, England] :
Emerald,
[2015]
|
Series: | Journal of Service Theory and Practice,
Volume 25, Number 2 |
Subjects: | |
Online Access: | Click to View |
Similar Items
-
Managing quality customer service a practical guide for establishing a service operation /
by: Martin, William B.
Published: (1989) -
Measuring customer service effectiveness /
by: Cook, Sarah, 1955-
Published: (2016) -
Service leadership the quest for competitive advantage /
by: Gronfeldt, Svafa.
Published: (2006) -
Innovation and quality improvement in service organizations
Published: (2002) -
The V-Modle of service quality : an exploration of African customer service delivery metrics /
by: Whyte, Grafton,
Published: (2018)