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01341nam a22003494a 4500 |
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EBC3398625 |
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MiAaPQ |
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20200520144314.0 |
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m o d | |
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031210s2005 inua sb 001 0 eng |
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|z 2003026951
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|z 1557533423 (pbk.)
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|a (MiAaPQ)EBC3398625
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|a (Au-PeEL)EBL3398625
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|a (CaPaEBR)ebr10091256
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|a (OCoLC)923340049
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|a MiAaPQ
|c MiAaPQ
|d MiAaPQ
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4 |
|a HE8788
|b .F45 2005
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| 082 |
0 |
4 |
|a 658.8/12
|2 22
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| 100 |
1 |
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|a Feinberg, Richard,
|d 1950-
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| 245 |
1 |
0 |
|a Cases in call center management
|h [electronic resource] :
|b great ideas (th)at work /
|c Richard Feinberg, Ko de Ruyter, Lynne Bennington.
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| 260 |
|
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|a West Lafayette, Ind. :
|b Ichor Business Books,
|c c2005.
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| 300 |
|
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|a x, 356 p. :
|b ill.
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| 504 |
|
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|a Includes bibliographical references (p. 341-351) and index.
|
| 533 |
|
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
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0 |
|a Call centers
|x Management
|v Case studies.
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| 655 |
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4 |
|a Electronic books.
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| 700 |
1 |
|
|a Ruyter, Ko de.
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| 700 |
1 |
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|a Bennington, Lynne.
|
| 710 |
2 |
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|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=3398625
|z Click to View
|
