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Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /

Bibliographic Details
Main Author:	Hayes, Bob E., 1963- (Author)
Format:	eBook
Language:	English
Published:	Milwaukee, Wisconsin : ASQ Quality Press, 2008.
Edition:	Third edition.
Subjects:	Consumer satisfaction > Statistical methods. Questionnaires. Electronic books.
Online Access:	Click to View

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