|
|
|
|
| LEADER |
01830nam a2200409 i 4500 |
| 001 |
EBC3002609 |
| 003 |
MiAaPQ |
| 005 |
20200520144314.0 |
| 006 |
m o d | |
| 007 |
cr cnu|||||||| |
| 008 |
080508s2008 wiua ob 001 0 eng|d |
| 020 |
|
|
|z 0873897439
|
| 020 |
|
|
|a 9780873897433
|q (electronic bk.)
|
| 035 |
|
|
|a (MiAaPQ)EBC3002609
|
| 035 |
|
|
|a (Au-PeEL)EBL3002609
|
| 035 |
|
|
|a (CaPaEBR)ebr10929568
|
| 035 |
|
|
|a (OCoLC)893682605
|
| 040 |
|
|
|a MiAaPQ
|b eng
|e rda
|e pn
|c MiAaPQ
|d MiAaPQ
|
| 050 |
|
4 |
|a HF5415.335
|b .H39 2008
|
| 082 |
0 |
|
|a 658.8/12
|2 22
|
| 100 |
1 |
|
|a Hayes, Bob E.,
|d 1963-
|e author.
|
| 245 |
1 |
0 |
|a Measuring customer satisfaction and loyalty :
|b survey design, use, and statistical analysis methods /
|c Bob E. Hayes.
|
| 250 |
|
|
|a Third edition.
|
| 264 |
|
1 |
|a Milwaukee, Wisconsin :
|b ASQ Quality Press,
|c 2008.
|
| 300 |
|
|
|a 1 online resource (311 pages) :
|b illustrations
|
| 336 |
|
|
|a text
|2 rdacontent
|
| 337 |
|
|
|a computer
|2 rdamedia
|
| 338 |
|
|
|a online resource
|2 rdacarrier
|
| 504 |
|
|
|a Includes bibliographical references (pages 275-280) and index.
|
| 588 |
|
|
|a Description based on print version record.
|
| 590 |
|
|
|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
|
0 |
|a Consumer satisfaction
|x Statistical methods.
|
| 650 |
|
0 |
|a Questionnaires.
|
| 655 |
|
4 |
|a Electronic books.
|
| 776 |
0 |
8 |
|i Print version:
|a Hayes, Bob E.
|t Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods.
|d Milwaukee, Wisconsin : ASQ Quality Press, 2008
|h xxiii, 287 pages ; 24 cm
|z 9780873897433
|w (OCoLC)ocn227573879
|w (DLC)10929568
|
| 797 |
2 |
|
|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=3002609
|z Click to View
|
