Description: Measuring customer satisfaction and loyalty :

Bibliographic Details
Main Author:	Hayes, Bob E., 1963- (Author)
Format:	eBook
Language:	English
Published:	Milwaukee, Wisconsin : ASQ Quality Press, 2008.
Edition:	Third edition.
Subjects:	Consumer satisfaction > Statistical methods. Questionnaires. Electronic books.
Online Access:	Click to View

Description
Physical Description:	1 online resource (311 pages) : illustrations
Bibliography:	Includes bibliographical references (pages 275-280) and index.
ISBN:	9780873897433