New service paradigms AMA SERVSIG Conference 2003 /
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| Other Authors: | , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
[Bradford, England] :
Emerald Group Pub.,
2004.
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| Series: | Managing service quality ;
v. 14, no. 2/3, 2004. |
| Subjects: | |
| Online Access: | Click to View |
| Physical Description: | p. 120-260 : ill. |
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