New service paradigms AMA SERVSIG Conference 2003 - Kandampully, Jay.; Fisk, Raymond P.; ProQuest (Firm) ([Bradford, England] : Emerald Group Pub., 2004)
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Customer services; Customer relations; Electronic books