Service-ability create a customer centric culture and gain competitive advantage /
| Main Author: | |
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| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Chichester :
Wiley,
2013.
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| Subjects: | |
| Online Access: | Click to View |
| Item Description: | Includes index. |
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| Physical Description: | xvi, 261 p. |
| ISBN: | 9781118457870 (electronic bk.) |