APA Citation

Robson, K. (2013). Service-ability: Create a customer centric culture and gain competitive advantage. Chichester: Wiley.

Chicago Style Citation

Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage. Chichester: Wiley, 2013.

MLA Citation

Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage. Chichester: Wiley, 2013.

Warning: These citations may not always be 100% accurate.