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| LEADER |
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20040901090000.0 |
| 020 |
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|a 0-7879-6156-6
|
| 090 |
0 |
0 |
|a B 658.812
|b GUS
|
| 100 |
1 |
0 |
|a Gustafsson
|
| 245 |
1 |
0 |
|a Competing in a service economy :
|b how to create a competitive advantage through service development and innovation.
|
| 260 |
0 |
0 |
|a San Francisco:
|b Jossey-Bass,
|c 2003.
|
| 300 |
# |
# |
|a 190 p.
|
| 440 |
0 |
0 |
|a University of Michigan Business School Management Series
|
| 650 |
0 |
0 |
|a Services
|
| 650 |
0 |
0 |
|a Customer services --
|x Management
|
| 650 |
0 |
0 |
|a Service industries --
|x Technological
|
| 650 |
0 |
0 |
|a Innovations --
|x Management
|
| 700 |
1 |
1 |
|a Jonhson,
|h Michael D.
|
| 999 |
|
|
|a B000016238
|b Book
|c Book
|e Business Information Centre
|
