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01521nam a2200421Ia 4500 |
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EBC996305 |
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MiAaPQ |
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20200520144314.0 |
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m o d | |
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cr cn||||||||| |
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990922s2000 caua sb 001 0 eng d |
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|z 99050410
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|z 0761917411
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|z 076191742X (pbk.)
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|z 9780761917427
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|z 9781452221793
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|a (MiAaPQ)EBC996305
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|a (Au-PeEL)EBL996305
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|a (CaPaEBR)ebr10582301
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|a (CaONFJC)MIL672602
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|a (OCoLC)809771663
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|a MiAaPQ
|c MiAaPQ
|d MiAaPQ
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4 |
|a HD9980.5
|b .N48 2000
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0 |
4 |
|a 658.8/12
|2 21
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| 245 |
0 |
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|a New service development
|h [electronic resource] :
|b creating memorable experiences /
|c editors, James A. Fitzsimmons & Mona J. Fitzsimmons.
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| 260 |
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|a Thousand Oaks, Calif. :
|b Sage Publications,
|c c2000.
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| 300 |
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|a xv, 328 p. :
|b ill.
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| 504 |
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|a Includes bibliographical references and index.
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| 533 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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| 650 |
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0 |
|a Service industries
|x Management.
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| 650 |
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0 |
|a New products
|x Management.
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| 650 |
|
0 |
|a Product management.
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| 650 |
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0 |
|a Customer services.
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| 655 |
|
4 |
|a Electronic books.
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| 700 |
1 |
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|a Fitzsimmons, James A.
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| 700 |
1 |
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|a Fitzsimmons, Mona J.
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| 710 |
2 |
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|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=996305
|z Click to View
|
