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America's service meltdown restoring service excellence in the age of the customer /

Bibliographic Details
Main Author:	Pupo, Raul.
Corporate Author:	ProQuest (Firm)
Format:	Electronic eBook
Language:	English
Published:	Santa Barbara, Calif. : Praeger/ABC-CLIO, c2010.
Subjects:	Customer services > United States. Customer relations > United States. Electronic books.
Online Access:	Click to View

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