America's service meltdown restoring service excellence in the age of the customer /
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| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Santa Barbara, Calif. :
Praeger/ABC-CLIO,
c2010.
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| Online Access: | Click to View |
| Physical Description: | xxiii, 167 p. |
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| Bibliography: | Includes bibliographical references (p. [155]-160) and index. |