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EBC801152 |
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100315s2010 cau sb 001 0 eng d |
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|z 2010006654
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|z 9780313386022
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|z 0313386021
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|a (OCoLC)707718123
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|c MiAaPQ
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|a HF5415.5
|b .P87 2010
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0 |
4 |
|a 658.8/12
|2 22
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| 100 |
1 |
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|a Pupo, Raul.
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| 245 |
1 |
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|a America's service meltdown
|h [electronic resource] :
|b restoring service excellence in the age of the customer /
|c Raul Pupo.
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| 260 |
|
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|a Santa Barbara, Calif. :
|b Praeger/ABC-CLIO,
|c c2010.
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| 300 |
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|a xxiii, 167 p.
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| 504 |
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|a Includes bibliographical references (p. [155]-160) and index.
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| 533 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
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0 |
|a Customer services
|z United States.
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| 650 |
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0 |
|a Customer relations
|z United States.
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| 655 |
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4 |
|a Electronic books.
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| 710 |
2 |
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|a ProQuest (Firm)
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| 856 |
4 |
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|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=801152
|z Click to View
|
