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The Nordstrom way to customer experience excellence : creating a values-driven service culture /

Bibliographic Details
Main Authors:	Spector, Robert, 1947- (Author), Reeves, Breanne O., 1980- (Author)
Format:	eBook
Language:	English
Published:	Hoboken, New Jersey : Wiley, 2017.
Edition:	Third edition.
Subjects:	Nordstrom (Firm) > Management. Customer services > United States > Handbooks, manuals, etc. Department stores > United States > Management. Electronic books.
Online Access:	Click to View

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