Spector, R., & Reeves, B. O. (2017). The Nordstrom way to customer experience excellence: Creating a values-driven service culture (Third edition.). Hoboken, New Jersey: Wiley.
Chicago Style CitationSpector, Robert, and Breanne O. Reeves. The Nordstrom Way to Customer Experience Excellence: Creating a Values-driven Service Culture. Third edition. Hoboken, New Jersey: Wiley, 2017.
MLA CitationSpector, Robert, and Breanne O. Reeves. The Nordstrom Way to Customer Experience Excellence: Creating a Values-driven Service Culture. Third edition. Hoboken, New Jersey: Wiley, 2017.
Warning: These citations may not always be 100% accurate.