The Nordstrom way to customer experience excellence : creating a values-driven service culture - Spector, Robert, 1947-; Reeves, Breanne O., 1980- (Hoboken, New Jersey : Wiley, 2017)
Includes index.
Description based on print version record.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Nordstrom (Firm) -- Management; Customer services -- United States -- Handbooks, manuals, etc; Department stores -- United States -- Management; Electronic books