Description: Smiling down the line :

Bibliographic Details
Main Author:	Russell, Bob, (Author)
Format:	eBook
Language:	English
Published:	Toronto, Ontario ; Buffalo, New York ; London, England : University of Toronto Press, 2009.
Series:	Studies in comparative political economy and public policy.
Subjects:	Call centers > Management. Call center agents > Employment. Call center agents > Social conditions. Electronic books.
Online Access:	Click to View

Description
Physical Description:	1 online resource (345 pages).
Bibliography:	Includes bibliographical references and index.
ISBN:	9781442697850