Cover Image

QR Code

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /

Bibliographic Details
Main Author:	Goodman, John A.
Corporate Author:	ProQuest (Firm)
Format:	Electronic eBook
Language:	English
Published:	New York : AMACOM, c2009.
Subjects:	Customer services. Customer relations > Management. Electronic books.
Online Access:	Click to View

Similar Items

Strategic customer management strategizing the sales organization /
by: Piercy, Nigel.
Published: (2009)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
by: Lowenstein, Michael W., 1942-
Published: (2011)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn.
Published: (2013)

Beyond customer service, revised
by: Gerson, Richard F.
Published: (1998)

Strategic customer management integrating relationship marketing and CRM /
by: Payne, Adrian.
Published: (2013)

Customer loyalty, retention, and customer relationship management
Published: (2006)

Managing quality customer service a practical guide for establishing a service operation /
by: Martin, William B.
Published: (1989)

Surprise! : The secret to customer loyalty in the service sector /
by: Magnini, Vincent P.,
Published: (2015)

Keep your customers : how to stop customer turnover, improve retention and get lucrative, long-term loyalty /
by: Cudby, Ali,
Published: (2020)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.,
Published: (2009)

Managing the customer experience : a measurement-based approach /
by: Wilburn, Morris, 1953-
Published: (2006)

Customer service training 101 quick and easy techniques that get great results /
by: Evenson, Renee, 1951-
Published: (2005)

Customer winback how to recapture lost customers and keep them loyal /
by: Griffin, Jill.
Published: (2001)

Statistical methods in customer relationship management
by: Kumar, V., 1957-
Published: (2012)

Customer relationship management systems handbook
by: Sharp, Duane E.
Published: (2003)

Involving customers in new service development
Published: (2006)

Dynamic customer strategy : today's CRM /
by: Tanner, John F.,
Published: (2014)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
by: Price, Bill, 1950-, et al.
Published: (2015)

Measuring customer service effectiveness /
by: Cook, Sarah, 1955-
Published: (2016)

Managing customer experience and relationships : a strategic framework /
by: Peppers, Don,, et al.
Published: (2017)

The V-Modle of service quality : an exploration of African customer service delivery metrics /
by: Whyte, Grafton,
Published: (2018)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
by: Allen, Danica R., 1959-
Published: (2004)

Customer loyalty programmes and clubs
by: Butscher, Stephan A.
Published: (2002)

Augmented customer strategy : CRM in the digital age /
Published: (2019)

Service design for business : a practical guide to optimizing the customer experience /
by: Reason, Ben, 1972-, et al.
Published: (2016)

Customer's new voice : extreme relevancy and experience through volunteered customer information /
by: McKean, John, 1956-
Published: (2015)

Profitable customer engagement : concepts, metrics, and strategies /
by: Kumar, V., 1957-
Published: (2013)

Electronic customer relationship management
Published: (2006)

Customer relationship management an Emerald guide.
Published: (2005)

Managing global customers an integrated approach /
by: Yip, George S.
Published: (2007)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
by: Frawley, Andrew,
Published: (2015)

Customer relationship management a global perspective /
Published: (2008)

Customer value management : some reflections and future trends /
by: Verhoef, Peter C.,
Published: (2012)

Analytics and dynamic customer strategy : big profits from big data /
by: Tanner, John F.,
Published: (2014)

Managing the new customer relationship strategies to engage the social customer and build lasting value /
by: Gordon, Ian H.
Published: (2013)

Enhancing customer experience in the service industry : a global perspective /
Published: (2015)

Strategic customer care : an evolutionary approach to increasing customer value and profitability.
by: Brown
Published: (1999)

Customer satisfaction practical tools for building important relationships /
by: Scott, Dru.
Published: (2000)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
by: Lowenstein, Michael W., 1942-,
Published: (2014)

Customer relations
Published: (2011)