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EBC434996 |
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MiAaPQ |
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20200520144314.0 |
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090105s2009 nyua sb 001 0 eng d |
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|z 2008055729
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|z 9780814413333
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|z 0814413331
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|a MiAaPQ
|c MiAaPQ
|d MiAaPQ
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4 |
|a HF5415.5
|b .G672 2009
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0 |
4 |
|a 658.8/12
|2 22
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| 100 |
1 |
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|a Goodman, John A.
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| 245 |
1 |
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|a Strategic customer service
|h [electronic resource] :
|b managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
|c John A. Goodman.
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| 260 |
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|a New York :
|b AMACOM,
|c c2009.
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| 300 |
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|a xiv, 256 p. :
|b ill.
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| 504 |
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|a Includes bibliographical references and index.
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| 533 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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| 650 |
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0 |
|a Customer services.
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| 650 |
|
0 |
|a Customer relations
|x Management.
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| 655 |
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4 |
|a Electronic books.
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| 710 |
2 |
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|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=434996
|z Click to View
|
