Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York :
AMACOM,
c2009.
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| Subjects: | |
| Online Access: | Click to View |
| Physical Description: | xiv, 256 p. : ill. |
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| Bibliography: | Includes bibliographical references and index. |