Call center benchmarking how good is "good enough" /
| Main Author: | |
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| Corporate Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
West Lafayette, Ind. :
Ichor Business Books/Purdue University Press,
c2000.
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| Series: | Customer access management.
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| Subjects: | |
| Online Access: | Click to View |
| Physical Description: | viii, 84 p. : ill. |
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| Bibliography: | Includes bibliographical references (p. 75-76) and index. |