APA Citation

Anton, J., & Gustin, D. (2000). Call center benchmarking: How good is "good enough". West Lafayette, Ind.: Ichor Business Books/Purdue University Press.

Chicago Style Citation

Anton, Jon., and David Gustin. Call Center Benchmarking: How Good Is "good Enough". West Lafayette, Ind.: Ichor Business Books/Purdue University Press, 2000.

MLA Citation

Anton, Jon., and David Gustin. Call Center Benchmarking: How Good Is "good Enough". West Lafayette, Ind.: Ichor Business Books/Purdue University Press, 2000.

Warning: These citations may not always be 100% accurate.