Cover Image

QR Code

Delivering knock your socks off service

Bibliographic Details
Corporate Authors:	Performance Associates, Inc., ProQuest (Firm)
Format:	Electronic eBook
Language:	English
Published:	New York : AMACOM, American Management Association, c2007.
Edition:	4th ed.
Subjects:	Customer services. Electronic books.
Online Access:	Click to View

Similar Items

Delivering knock your socks off service
by: Zemke, Ron.
Published: (2003)

Managing knock your socks off service
by: Bell, Chip R.
Published: (2007)

Knock your socks off prospecting how to cold call, get qualified leads, and make more money /
by: Miller, William, 1955-
Published: (2005)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn.
Published: (2013)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
by: Price, Bill, 1950-, et al.
Published: (2015)

Secret service hidden systems that deliver unforgettable customer service /
by: DiJulius, John R., 1964-
Published: (2003)

Service recovery and service continuity
Published: (2005)

Measuring customer service effectiveness /
by: Cook, Sarah, 1955-
Published: (2016)

Service excellence : creating customer experiences that build relationships /
by: Bolton, Ruth N.
Published: (2016)

Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Published: (2015)

Service leadership the quest for competitive advantage /
by: Gronfeldt, Svafa.
Published: (2006)

Beyond customer service, revised
by: Gerson, Richard F.
Published: (1998)

Service quality research perspectives /
by: Schneider, Benjamin, 1938-
Published: (2004)

Innovation and quality improvement in service organizations
Published: (2002)

The V-Modle of service quality : an exploration of African customer service delivery metrics /
by: Whyte, Grafton,
Published: (2018)

Client service excellence : the 10 commandments /
by: O'Sullivan, Larry,
Published: (2010)

New service paradigms AMA SERVSIG Conference 2003 /
Published: (2004)

Managing quality customer service a practical guide for establishing a service operation /
by: Martin, William B.
Published: (1989)

America's service meltdown restoring service excellence in the age of the customer /
by: Pupo, Raul.
Published: (2010)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
by: Inghilleri, Leonardo.
Published: (2010)

Wake up your call center how to be a better call center agent /
by: D'Ausilio, Rosanne, 1941-
Published: (2005)

Service design for business : a practical guide to optimizing the customer experience /
by: Reason, Ben, 1972-, et al.
Published: (2016)

Designing service processes to unlock value /
by: Field, Joy M.,
Published: (2017)

Customer service training 101 quick and easy techniques that get great results /
by: Evenson, Renee, 1951-
Published: (2005)

Enhancing customer experience in the service industry : a global perspective /
Published: (2015)

Service quality an Emerald guide.
Published: (2003)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

An introduction to service design : designing the Invisible /
by: Penin, Lara,
Published: (2018)

Service computing : concepts, methods, and technology /
by: Wu, Zhaohui,, et al.
Published: (2015)

The Janus face of customer service /
Published: (2020)

The ultimate online customer service guide how to connect with your customers to sell more! /
by: Collier, Marsha.
Published: (2011)

Consumer services and economic development
by: Williams, Colin C., 1961-
Published: (1997)

Open services innovation rethinking your business to grow and compete in a new era /
by: Chesbrough, Henry William.
Published: (2011)

Service habits : small steps to strengthen the relationships with people you serve /
by: Scammell, Jaquie,
Published: (2020)

Service-ability create a customer centric culture and gain competitive advantage /
by: Robson, Kevin.
Published: (2013)

Keep your customers : how to stop customer turnover, improve retention and get lucrative, long-term loyalty /
by: Cudby, Ali,
Published: (2020)

What great service leaders know and do : creating breakthroughs in service firm /
by: Heskett, James L.,, et al.
Published: (2015)

Quality of experience engineering for customer added value services : from evaluation to monitoring /
Published: (2014)

Service quality measurement issues and perspectives /
Published: (2013)

Surprise! : The secret to customer loyalty in the service sector /
by: Magnini, Vincent P.,
Published: (2015)