Cover Image

QR Code

Build for change : revolutionizing customer engagement through continuous digital innovation /

Bibliographic Details
Main Author:	Trefler, Alan, (Author)
Format:	eBook
Language:	English
Published:	Hoboken, New Jersey : Wiley, 2014.
Subjects:	Consumer satisfaction. Customer services. Electronic books.
Online Access:	Click to View

Similar Items

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.,
Published: (2009)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
by: Inghilleri, Leonardo.
Published: (2010)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn.
Published: (2013)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
by: Price, Bill, 1950-, et al.
Published: (2015)

Managing the customer experience : a measurement-based approach /
by: Wilburn, Morris, 1953-
Published: (2006)

Measuring customer satisfaction
by: Gerson, Richard F.
Published: (1993)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
by: Hayes, Bob E., 1963-
Published: (2009)

Secret service hidden systems that deliver unforgettable customer service /
by: DiJulius, John R., 1964-
Published: (2003)

What's the secret? to providing a world-class customer experience /
by: DiJulius, John R., 1964-
Published: (2008)

Customer satisfaction practical tools for building important relationships /
by: Scott, Dru.
Published: (2000)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
by: Allen, Danica R., 1959-
Published: (2004)

Customer value management : some reflections and future trends /
by: Verhoef, Peter C.,
Published: (2012)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
by: Bello, Olayiwola,
Published: (2013)

Service quality measurement issues and perspectives /
Published: (2013)

Customer value starvation can kill : prevention and cure /
by: Mahajan, Gautam,, et al.
Published: (2021)

Service quality research perspectives /
by: Schneider, Benjamin, 1938-
Published: (2004)

Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenloyalitat /
by: Gerdes, Sina,
Published: (2016)

Service excellence : creating customer experiences that build relationships /
by: Bolton, Ruth N.
Published: (2016)

Consumer boycotts effecting change through the marketplace and the media /
by: Friedman, Monroe.
Published: (1999)

Modern analysis of customer surveys with applications using R /
Published: (2011)

How to measure customer satisfaction /
by: Hill, Nigel, 1952-
Published: (2017)

The little book of big customer satisfaction measurement /
by: Rao, Ajit,
Published: (2012)

The lean product playbook : how to innovate with minimum viable products and rapid customer feedback /
by: Olsen, Dan, 1970-
Published: (2015)

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
by: Hayes, Bob E., 1963-
Published: (2008)

Brand authority : how to be everywhere, stand out from your competition and build an incredible brand /
by: Brock, David,
Published: (2019)

One size fits one : building relationships one customer and one employee at a time.
by: Heil
Published: (1999)

The joyless economy the psychology of human satisfaction /
by: Scitovsky, Tibor.
Published: (1992)

Customer-centered telecommunications services marketing
by: Strouse, Karen G.
Published: (2004)

Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results /
by: Freed, Larry.
Published: (2013)

Magnetic service : the secrets of creating passionately devoted customers.
by: Bell
Published: (2003)

Looking beyond the runway airlines innovating with best practices while facing realities /
by: Taneja, Nawal K.
Published: (2010)

Relationship marketing re-imagined : marketing's inevitable shift from exchanges to value cocreating relationships /
by: Malhotra, Naresh K.,, et al.
Published: (2016)

The Apple experience : the secrets of delivering insanely great customer service.
by: Gallo
Published: (2012)

The Huawei story /
by: Tao, Tian,, et al.
Published: (2015)

Customer's new voice : extreme relevancy and experience through volunteered customer information /
by: McKean, John, 1956-
Published: (2015)

CUSTOMER SATISFACTION AT SWISS-BELRESIDENCES KALIBATA JAKARTA
by: Leonandri, Dino, et al.
Published: (2020)

Eservice Quality For Customer Satisfaction Measurement: A Case Study On Islami Bank Bangladesh Ltd.
by: Shahabuddin , A. M.
Published: (2014)

What's the future of business? changing the way businesses create experiences /
by: Solis, Brian.
Published: (2013)

Sharia Hotel Concept and Customer Value Effect on Customer Satisfaction
by: Alandri, Sheila Khairana, et al.
Published: (2019)

Customer loyalty, retention, and customer relationship management
Published: (2006)