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Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /

Bibliographic Details
Main Author:	Blunt, Carolyn.
Other Authors:	Hill-Wilson, Martin., Ward, Andrew.
Format:	eBook
Language:	English
Published:	Chichester, England : Wiley, 2013.
Subjects:	Consumer satisfaction. Customer relations > Management. Customer services. Electronic books.
Online Access:	Click to View

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