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02051nam a2200469 i 4500 |
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EBC1501427 |
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MiAaPQ |
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20200520144314.0 |
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131107s2013 enka o 001 0 eng d |
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|z 9781118662670
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|a 9781118770566
|q (electronic bk.)
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|b eng
|e rda
|e pn
|c MiAaPQ
|d MiAaPQ
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|a HF5415.335
|b .B586 2013
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0 |
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|a 658.812
|2 23
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1 |
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|a Blunt, Carolyn.
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|a Delivering effective social customer service :
|b how to redefine the way you manage customer experience and your corporate reputation /
|c Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.
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| 264 |
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|a Chichester, England :
|b Wiley,
|c 2013.
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| 264 |
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|c 2013
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| 300 |
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|a 1 online resource (252 pages) :
|b illustrations
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| 336 |
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|a text
|2 rdacontent
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| 337 |
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|a computer
|2 rdamedia
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| 338 |
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|a online resource
|2 rdacarrier
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| 500 |
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|a Includes index.
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| 588 |
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|a Description based on online resource; title from PDF title page (ebrary, viewed November 07, 2013).
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| 590 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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| 650 |
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0 |
|a Consumer satisfaction.
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| 650 |
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0 |
|a Customer relations
|x Management.
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| 650 |
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|a Customer services.
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| 655 |
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4 |
|a Electronic books.
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| 700 |
1 |
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|a Hill-Wilson, Martin.
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| 700 |
1 |
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|a Ward, Andrew.
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| 776 |
0 |
8 |
|i Print version:
|a Blunt, Carolyn.
|t Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation.
|d Chichester, England : Wiley, c2013
|h xii, 238 pages
|z 9781118662670
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| 797 |
2 |
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|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=1501427
|z Click to View
|
