Cover Image

QR Code

Implementing service quality based on ISO/IEC 20000 : a management guide /

Bibliographic Details
Main Author:	Kunas, Michael.
Format:	eBook
Language:	English
Published:	Ely, Cambridgeshire : IT Governance Publishing, [2012]
Edition:	Third edition.
Subjects:	Business enterprises > Computer networks. Industrial management. Information technology > Management. Electronic books.
Online Access:	Click to View

Similar Items

Cybersecurity program development for business : the essential planning guide /
by: Moschovitis, Christos J. P.,
Published: (2018)

Service-oriented modeling service analysis, design, and architecture /
by: Bell, Michael, 1951-
Published: (2008)

Lean management principles for information technology /
by: Plenert, Gerhard Johannes,
Published: (2012)

Enterprise operations management handbook
Published: (2000)

IT compliance and controls best practices for implementation /
by: DeLuccia, James J., 1977-
Published: (2008)

Designing mobile service systems
by: Kar, Els van de.
Published: (2008)

Collaborative enterprise architecture enriching EA with lean, agile, and enterprise 2.0 practices /
by: Bente, Stefan.
Published: (2012)

Implementing PeopleSoft 8.4 on zSeries
by: Fallon, Dawn.
Published: (2002)

The social executive : why leaders need social media and how it's good for business /
by: Kasian-Lew, Dionne,
Published: (2014)

Cyber threat! : how to manage the growing risk of cyber attacks /
by: Ulsch, N. MacDonnell, 1951-
Published: (2014)

Information security and employee behaviour how to reduce risk through employee education, training and awareness /
by: McIlwraith, Angus.
Published: (2006)

Designing enterprise architecture frameworks : integrating business processes with it infrastructure /
Published: (2014)

Architecting the cloud : design decisions for cloud computing service models (SaaS, PaaS, and IaaS) /
by: Kavis, Michael,
Published: (2014)

Starting an online business : all-in-one /
by: Belew, Shannon,, et al.
Published: (2017)

The executive's guide to enterprise social media strategy how social networks are radically transforming your business /
by: Thomas, David B., 1952-
Published: (2010)

Enterprise knowledge portals next-generation portal solutions for dynamic information access, better decision making, and maximum results /
by: Collins, Heidi.
Published: (2003)

Governance of IT : an executive guide to ISO/IEC 38500 /
by: Holt, A. L.
Published: (2013)

Pragmatic security metrics applying metametrics to information security /
by: Brotby, W. Krag.
Published: (2013)

Network attacks & exploitation : a framework /
by: Monte, Matthew,
Published: (2015)

Achieving service-oriented architecture applying an enterprise architecture approach /
by: Sweeney, Rick, 1954-
Published: (2010)

Journal of manufacturing technology management.
Published: (2007)

The next wave of technologies opportunities from chaos /
by: Simon, Phil.
Published: (2010)

Working virtually managing people for successful virtual teams and organizations /
by: Hoefling, Trina, 1958-
Published: (2001)

Data governance tools : evaluation criteria, big data governance, and alignment with enterprise data management. /
by: Soares, Sunil,
Published: (2014)

A comprehensive guide to enterprise mobility
Published: (2012)

Service desk and incident manager : careers in IT service management /
by: Wheatcroft, Peter,
Published: (2014)

Sharing expertise beyond knowledge management /
Published: (2003)

The Internet and workplace transformation
Published: (2006)

Working virtually : leading your organization and team, and advancing your personal career, in a mobile world /
by: Hoefling, Trina, 1958-
Published: (2017)

Special issue based on ICMR2004, the second international conference on manufacturing research
Published: (2006)

The frugal CISO : using innovation and smart approaches to maximize your security posture /
by: Anderson, Kerry Ann,
Published: (2014)

On top of the cloud how CIOs leverage new technologies to drive change and build value across the enterprise /
by: Muller, Hunter, 1960-
Published: (2012)

The e-policy handbook designing and implementing effective e-mail, Internet, and software policies /
by: Flynn, Nancy, 1956-
Published: (2001)

Information security a manager's guide to thwarting data thieves and hackers /
by: Alexander, Philip, 1963-
Published: (2008)

Patterns portal search custom design /
Published: (2004)

Real-life MDA solving business problems with model driven architecture /
by: Guttman, Michael.
Published: (2005)

Business models for the social mobile cloud transform your business using social media, mobile Internet, and cloud computing /
by: Shelton, Ted, 1966-
Published: (2013)

Use of performance measures, balanced scorecards and dashboards /
Published: (2017)

Auditing cloud computing a security and privacy guide /
Published: (2011)

Republic of India Manufacturing Plan Implementation : Fast Tracking India’s Electronics Manufacturing Industry--Business Environment and Industrial Policy
by: Ernst, Dieter
Published: (2015)