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01596nam a22004211i 4500 |
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EBC1186302 |
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MiAaPQ |
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20200520144314.0 |
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m o d | |
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cr cnu|||||||| |
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130516t20122012enk o 000 0 eng d |
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|z 9781849284424
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|a 9781849284431
|q (electronic bk.)
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|a (MiAaPQ)EBC1186302
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|a (Au-PeEL)EBL1186302
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|a (CaPaEBR)ebr10772211
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|a (CaONFJC)MIL478093
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|a (OCoLC)829299477
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|a MiAaPQ
|b eng
|e rda
|e pn
|c MiAaPQ
|d MiAaPQ
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|a HD30.37
|b .K86 2012
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0 |
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|a 004.068
|2 23
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1 |
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|a Kunas, Michael.
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1 |
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|a Implementing service quality based on ISO/IEC 20000 :
|b a management guide /
|c Michael Kunas.
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| 250 |
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|a Third edition.
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| 264 |
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1 |
|a Ely, Cambridgeshire :
|b IT Governance Publishing,
|c [2012]
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| 264 |
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4 |
|c 2012
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| 300 |
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|a 1 online resource (109 pages)
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| 336 |
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|a text
|2 rdacontent
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| 337 |
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|a computer
|2 rdamedia
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| 338 |
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|a online resource
|2 rdacarrier
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| 588 |
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|a Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013).
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| 590 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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| 650 |
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|a Business enterprises
|x Computer networks.
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| 650 |
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|a Industrial management.
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| 650 |
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|a Information technology
|x Management.
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| 655 |
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4 |
|a Electronic books.
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| 797 |
2 |
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|a ProQuest (Firm)
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| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=1186302
|z Click to View
|
